MOWOG wrote:Blame prevents learning
There's a golden nugget of wisdom, sir! =D>
When a few Michelin tires exploded on the last corner at Indianapolis, Michelin immediately took ownership of the problem. By the time the weekend was over, more people were mad at Ferrari and its intransigence than were mad at Michelin.
Any business could learn a lot from how Michelin handled that situation.
Pirelli continues to build a pool of negative feelings toward the company. We have had this debate elsewhere and opinions are like noses - everybody has one. But for me personally? If I went shopping for tires for my daily driver today, I would be FAR more likely to consider Michelin tires rather than Pirellis.
Your mileage may vary. See dealer for details.
Absolutely. Michelin owned up quite well to the Indy problem, and what's more, they found a technical solution and didn't have that problem ever again. Goodyear (in NASCAR) did similar at trouble tracks like Indy and Atlanta in 2008. Goodyear has even been
proactive at places it knows will be difficult, for example
with dual zone treads at Atlanta. I feel like Pirelli have neither been quick to own up to issues nor find solutions.
Now to be fair, several years ago when I was still working at a tire company and there were troublesome races, I couldn't understand why the company wasn't more defensive about it's product.. that race teams were running extreme car settings or that it's a difficult environment or whatever. In retrospect and with the Pirelli situation as a comparison, I can now see why. Gotta own up to problems, take them on, learn from them, and solve them. Pointing blame elsewhere does indeed prevent learning and comes across as unprofessional after a while.
Grip is a four letter word. All opinions are my own and not those of current or previous employers.